FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team 

FREE EXPRESS SHIPPING ON ALL VAPE MAIL ORDERS OVER $100

When will my order ship?

Most orders ship the same day, the remainder ship out the following business day. Orders placed after business hours or after 3:30pm in the afternoon generally ship out the following business day. 

Where do you ship to?
We ship to all Australian States and Territories except to SA due to legislation restricting online tobacco sales to SA residents.

International Shipping: Currently we ship to most countries. If your country  or locality is not listed during the checkout process, please contact us to discuss.

  
Estimated Transit Times: Orders placed prior to 3pm fly out of Darwin that night. All orders are shipped express via the Australia Post network. Generally the majority of orders are received within 1 - 3 days dependant on your location.

If you require delivery to a remote area please use the below calculator to calculate your estimated delivery time.

 Delivery Time Calculator

  
State Regulations:
Due to State Legislation we are sadly no longer able to ship to SA. Vapers in SA will need to visit bricks and mortar stores for vape supplies.
If there are any changes in regards to state regulations, we will update this page in the future. 
We hope that this situation changes, particularly for those in remote areas who may be forced back to smoking due to the lack of access that this government legislation has caused.

International Orders
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments.

Vapourholics is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. 
In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. 

Please contact your local authorities information in regards to electronic cigarettes and vaping product legislation.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility by the postal service. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the Australian international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency for an update).

Late Shipments
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapourholics, any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. First point of contact is the courier service. If you are unable to receive an update from the courier service or are unsatisfied with their response please reach out and contact us and we will follow up with the courier service on your behalf.

 
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.

 
Vapourholics is not responsible for any and all costs associated with erroneous and incorrectly address submissions inputted by the user.

Delivery:

Your vape mail will be classified as Adult Content and will not be handed to a minor. The courier will also not leave your parcel at the property, we do this to avoid children gaining access in any way to your vaping products.

Vaping is considered a Tobacco Product in the NT and we are governed by the same online laws regarding purchase as a traditional tobacconist. This is why we age verify prior to purchase and if required at delivery.

We do not believe that it is ethical to sell to children, and have taken measures to ensure that our products are inaccessible to minors.

Online stores that are accessible to minors endanger the entire Australian vaping Industry and increase the industries risk of further government regulations being imposed on businesses and consumers.

  
If you have any further questions or require clarification? Please contact us..

Worry Free 90 Days (3 months) Warranty on Faulty iIems!!!(conditions and exclusions apply)

Please choose carefully, due to hygiene reasons and the consumable nature of vaping products Vapourholics is unable to offer change of mind refunds or exchanges. We must do this to ensure that every product sold by us is brand new and unused, when you buy from us you can be assured your item has not been used by another customer cleaned up to appear as new and then returned to us to sell to the next customer.

We do however offer refunds or exchanges if the product is not as described or faulty.

Vapourholics will refund or replace the item where:

• The product is faulty due to manufacturers fault 
• The product does not match the sample or our description;
• AND you can present your receipt as proof of purchase (Account customers will have access to their receipt from their online customer account, however we may also be able to source it for you)

If it is our fault you didn't get what you ordered we own it!

If it is faulty we will replace, refund or exchange it during the 90 day warranty period!

• Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 72 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.

• Gift cards: Gift cards are non refundable

VAPOURHOLICS RESERVES THE RIGHT TO:

Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.

Please note:

• Your receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

We want you to be satisfied with your purchase and with our service. If your item is out of warranty shout out to us, we are always happy to assist whenever we can... our advice has been known to fix quite a few out of warranty customer device issues..

VAPOURHOLICS IS MORE THAN A RETAIL STORE, SINCE 2016 WE HAVE BEEN ABOUT MORE THAN MAKING A BUCK, WE ARE ABOUT HELPING PEOPLE MAKE THE SWITCH AND STAY THERE...IF YOU NEED VAPE ADVICE..CONTACT US, OUR ADVISE IS FREE AND YOUR VAPING EXPERIENCE WILL IMPROVE DRAMATICALLY

HOW TO REQUEST A RETURN & RETURN A PRODUCT

1. Contact Vapourholics with product name, order number and description of the fault. We will assess the issue as it may be fixable simply by adjusting the menu settings! It may not be a fault at all...

2. If deemed a possible fault for assessment we will supply a refund form for you to complete and send with your item

3. Pack the device securely and post your return to the address below along with the return form

4, Supply the tracking number via email to us and once your return has been assessed we will contact you to advise on the outcome.

Should the item be deemed faulty we will refund you the shipping expense you have incurred

Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

Please remember to include:

• Your Completed Returns Form  

Mail your returns to the below address:

NEED HELP?

If you are unsure of what the next step is,  please contact our Help Team