REFUNDS & RETURNS POLICY

 

RETURNS POICLY

Please choose carefully due to hygiene reasons and the consumable nature of vaping products Vapourholics only issues refunds or exchanges if the product is not as described or faulty

Vapourholics will assess all warranty claims to ensure that items are not damaged through user error. If it is found to be manufacturers fault and not user error you will be entitled to either a replacement or full refund.

Vapourholics will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description;
  • and you can present your receipt or other adequate proof of purchase.
RETURNS POLICY FOR DEFECTIVE ITEMS:

1) If on arrival you receive damaged, defective goods, your item is not as described or have an item missing from your parcel you must inform Vapourholics via email within 48 hours. Claims made after this time period will not be accepted.
2) If your item was working on arrival and has become defective after a period of time it may still be under warranty. Please contact us via the contact form with details of the fault for further assistance.

2) The goods must be returned to Vapourholics. On receipt, we will test and inspect the product, if the item is defective we will offer you a replacement in the first instance, or if the product is no longer available we will issue a refund including your postage fees. If the goods are deemed not to be defective or the damage is caused by misuse, you will liable for any costs incurred returning the goods to us.

3) You must return the goods to us with the original order number via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.
Vapourholics may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem.
  
Vapourholics reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
    Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.
     
    Refunds will be issued via your original payment method
     
    Exchange Vouchers will be emailed to you and are valid for 12 months

    ITEMS THAT CANNOT BE RETURNED:
    Vapourholics will not accept the return of items from the following categories under any circumstances.
     
    • E-Liquid (EG: PG/VG/ E-JUICE/ DIY ADDITIVES): Cannot be returned at all, so please ensure that you buy the correct one as we won’t replace or exchange E-liquid once it has been sent out, due to the fact that we cannot ascertain if it has been doctored / tampered with. If you find your shipment was damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via Vapourholix@gmail.com, or the Contact Us page on the website using your order number as the subject / reference.
    • Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 24 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.
    • Gift cards: Gift cards are non refundable


    Vapourholics reserves the right to:

    Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

    Please note:

    • Your receipt is the best form of proof of purchase
    • Refunds will be issued using your original payment method
    • Gift cards are not redeemable for cash


    How to return a product ordered:

    Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.

    Please remember to include:

    A copy of your Tax Invoice Receipt
    A completed Returns Form (This form will be issued to you when you request for an item to be returned).

    Mail your returns to the below address:

    Online Returns

    VAPOURHOLICS

    1/641 Stuart Hwy

    BERRIMAH NT 0828

     

         
    NEED HELP?

    If you are unsure of what the next step is, please contact our Help Team at
    Vapourholix@gmail.com