REFUNDS & RETURNS POLICY
Please choose carefully due to hygiene reasons and the consumable nature of vaping products Vapourholics does not offer change of mind refunds or exchanges.
We do however offer refunds or exchanges if the product is not as described or faulty.
Vapourholics will refund or replace the item where:
- The product is faulty due to manufacturers fault
- The product does not match the sample or our description;
- and you can present your receipt as proof of purchase
- If you receive an item which has manufacturing defects or is not as described, you must make a request to return the item to our store within 30 days of its purchase from us.
- If you receive your order and it has items missing or have found an item that is dead on arrival you must notify us within 48 hours of receipt of delivery.
- The item/s must be returned to Vapourholics where Vapourholics will assess all warranty claims to ensure that items are not damaged due to user error. If there are any signs of user damage due to dropping or misuse, this will void the warranty and the product will not be replaced. We perform these checks as the manufacturer will not replace faulty items due to user error.
- Batteries & Chargers Batteries and battery chargers have a DOA period of 10 days. Should they fail within this time frame we will gladly replace the faulty item.
You must return the goods to us with the original order number via recorded delivery. You have a duty to take reasonable care of any goods whilst they are in your possession.
ITEMS THAT CANNOT BE RETURNED:
Vapourholics will not accept the return of items from the following categories under any circumstances.
- E-Liquid (EG: PG/VG/ E-JUICE/ DIY ADDITIVES): Cannot be returned at all, so please ensure that you buy the correct one as we won’t replace or exchange E-liquid once it has been sent out, due to the fact that we cannot ascertain if it has been doctored / tampered with. If you find your shipment was damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via Vapourholix@gmail.com, or the Contact Us page on the website using your order number as the subject / reference.
- Atomisers, Cartomisers, Clearomisers and Drip Tips: These items cannot be returned, exchanged or refunded because of hygiene reasons, and due to the nature of some devices used, we will replace atomisers that are dead on arrival but only if contacted straight away (within 48 hours of receipt of delivery), we cannot & will not replace these items on the basis you had not used it but have had it in your possession for a while so please check these items on receipt of delivery.
- Gift cards: Gift cards are non refundable
Vapourholics reserves the right to:
Assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange, manufacturers repair or refund being refused.
- Your receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Gift cards are not redeemable for cash
How to return a product ordered:
Vapourholics does not accept responsibility for returned parcels lost in transit. We strongly suggest that customers use a trackable delivery method.
Please remember to include:
A copy of your Tax Invoice Receipt
A completed Returns Form (This form will be issued to you when you request for an item to be returned).
Mail your returns to the below address:
1/641 Stuart Hwy
BERRIMAH NT 0828
If you are unsure of what the next step is, please contact our Help Team at