Create a customer account with Vapourholics and you will be rewarded!
HOW CAN I EARN POINTS?
Simply create your account or log in to your existing account and then select "Check My Rewards" at the bottom left hand side of your screen.
Click on the tab "Earn" and follow the prompts to start earning your reward points today!
HOW CAN I CHECK MY REWARD POINT BALANCE?
You can check your point balance at any time by signing into your account and clicking "Check My Rewards" at the bottom left hand side of your screen.
Please note that points are credited to your customer accounts at the end of each day (they are not instantly available).
When you have earned enough points a reward will be unlocked and available to claim.
You will also receive notification by email when a reward is available to you.
HOW CAN I REDEEM MY POINTS?
There are two my ways in which you can redeem your points and start being rewarded.
1. THE ONLINE SHOP:
Redeem your points online by clicking "claim" on your email notification or by signing into your account and claiming online
Your points will then be deducted from your reward points balance and you will be issued with a discount code to use at the checkout (ONLY VALID FOR ONLINE PURCHASES - NOT AVAILABLE IN STORE)
2. IN STORE:
If you would like to redeem your points in store DO NOT CLICK CLAIM on you email notification or on the online store. Doing this will remove the points from your account and issue to you a customer discount code which unfortunately is for online use only and cannot be used in store.
You CAN claim your reward in store at the checkout, just know that you have enough points and advise our staff that you have a reward you would like to claim at time of purchase.
** If you have mistakenly clicked claim and received a discount voucher please email firstname.lastname@example.org with the discount code and customer account details and we will reallocate the points back to your customer account and cancel the discount code that you have been issued.
WHAT IF MY PURCHASE DID NOT GO ON MY ACCOUNT?
Our staff endeavour to place all purchases on customer accounts, but please be mindful that not all customers choose to have an account and occasionally an account holder order may be processed that has not been allocated to the account holders account.
If you have not been asked if you have a customer account, and your account details have not been confirmed at the time of purchase. Then their is a high chance that your purchase has not been placed on your customer account as no account details have been exchanged.
If this is the case please advise the staff member at the time of purchase that you have an account that you would like to use, this will help ensure that you receive your points at the time of purchase every time.
Do you have a recent purchase that has not gone onto your customer account?
If so please email email@example.com with your:
- Receipt number
- Date of purchase,
- Total cost of order
- Your customer account details
We will be happy to rectify the issue by allocating the points to your account.
**Proof of purchase is required as we need to find your order in our system so that we can allocate the points to your account.