Warranty Information

Vapourholics aims to provide the highest quality products at all times.

E-CIgs by nature are made up of consumables and replacing such consumables is part of the ongoing costs of using them.

Cartomizers, Clearomizers and Atomizers do not come with any warranty as they are considered consumable items. They are designed to be used and thrown away after a certain amount of uses. A DOA period of 24 hours upon receipt is applicable to these items so please inspect all items upon receipt.

Vapourholics will assess all warranty claims to ensure that items are not damaged through user error. If it is found to be manufacturers fault and not user error you will be entitled to either a replacement or full refund.

Batteries

Batteries and battery chargers have a DOA period of 14 days. Should they fail within this time frame we will gladly replace the faulty item. 

E-Liquids

There is a strict no exchanges policy on e-Liquids as we cannot re-sell e-liquids that have left our premises due to health reasons.


Hardware (EG Mods)

Hardware is covered by the Manufacturers Warranty if deemed faulty. Vapourholics process warranty claims for 30 days after date of purchase. If an item received is found DOA or has manufacturing defects past this 30 day period, you must contact the manufacturer for assistance.  

Please refer to our Returns Policy for further information.